Service Coordinator

Job ID: 148 | Located in GTA (ON), Mississauga (ON) | Sector: Industrial | Full-time

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Responsabilities

• Follow service department policies and procedures as described in  Service ManualConstantly improve systems, policies and procedures
• Manage Service Technician daily schedule to include planned maintenance and planned maintenance repairs.
• Constant communication with customers, sales staff and manager for scheduling, updates and re scheduling
• Dispatch appropriate Planned Maintenance Technicians following Zone Map
• Process planned maintenance deficiency reports
• Place requisitions for all parts required to support planned maintenance department
• Oversee all planned maintenance  related calls and emails
• Provide feedback to constantly improve all department and company procedures
• Prepare for and facilitate all scheduled service department meetings.
• Keep customer policies and procedures file up to date
• Assist  Emergency Service Dispatcher on daily duties
• Attend annual employee review with Manager

Qualifications

• College diploma or University degree an asset
• Computer literacy - MS Office, Word, Excel
• Be a team player with excellent interpersonal, presentation and organizational skills
• Highly focused, results and goal oriented
• Excellent telephone manners and customer service skills.1-3 year's customer service experience or call centre experience.
• A friendly and professional demeanour.
• Proficient in Microsoft Office, particularly Excel
• Problem solving Independent thinking
• The ability to work independently and take initiative as required.

Compensation

• 48k – 53k Base salary (based on experience)
• Full Benefits

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